Diagnosis is complex and inductive rather than deductive. The list of all possible diagnoses is long, much longer than one person can know. In seeking diagnoses, clinicians are looking for an action path: to prevent, treat, mitigate, palliate and/or prognosticate. Treating and healing are different things and sometimes simply naming a problem is enough for a patient.
What can managers learn? Not all things are knowable; not all things are fixable; humans are finite. Logic does not serve and experience always counts. All acts involve trade-offs, costs and benefits. And judgement is very fragile.
None of the above is actionable.
So, the essential lesson is this: life is uncertain, still you must act – in humility – because you are likelier to be wrong than right. Act and reflect. Outcomes direct actions, but intent is paramount. As Musashi observed, action is distilled intent.
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